What You Need To Know


Ring has announced a recall involving its second-generation Video Doorbell due to reports of fire and minor burns related to the device.

Some Amazon-owned Ring devices are being recalled in the United States and Canada over concerns of fire and burns. The recall follows 23 reports of fire and several reports of minor burns related to the device, as well as some light damage to properties. Around 350,000 units in the United States and 8,700 units in Canada are involved.

According to a recall notice by the U.S. Consumer Product Safety Commission, when the ring device is installed with incorrect screws, the batteries can overheat and ignite. Due to this report and others, Ring has announced a recall involving Ring Video Doorbell second generation, model number 5UM5E5. The Ring smart doorbell cameras are sold on Amazon.com, Ring.com, and at home goods stores and electronic stores nationwide. The devices that are affected by the recall were sold between June 2020 and October 2020.

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The Amazon Ring Video Doorbell comes in two colors, black and satin nickel and black and Venetian bronze, with mounting brackets and a USB charging cable included in the packaging. The model and serial number can be found on the label on the back of the doorbell, as well as on the device’s outer packaging. To determine if your Ring doorbell is included in the recall, enter the serial number of the device at: support.ring.com/ring-2nd-gen-recall. Owners of the recalled devices do not need to return the doorbells; just get the updated installation instructions. The new instructions clarify the need to use a specific screw that came with the doorbell to prevent the possibility of a fire.

Ring Video Doorbell New Instructions

Ring Smart Doorbells

Consumers who have purchased one of the affected Ring doorbells and have yet to install it should download the revised instructions before installation. The Ring smart doorbells in question have a blue ring on the front and the Ring logo is printed on the bottom front of the doorbell. This is a two-way audio doorbell that can be powered with a battery or hard-wired.

Ring, which has been owned by Amazon since 2018, has had its share of controversy. In 2019, the company announced partnerships with over 400 police departments in the United States, giving law enforcement easier access to videos recorded on their doorbells. The partnership enables police to submit requests for video recordings at locations with active investigations. The move was criticized by privacy advocates who say it threatened to create a widespread CCTV network.

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Source: Ring

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Updated: November 12, 2020 — 1:35 pm

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